tl;dr (Too Long, Travis! Need summary) Imagine your staff team is like a group building a sandcastle. If something goes wrong, it’s usually because: • Someone feels left out or not good enough (Self-Esteem) • The instructions are confusing or missing (Systems) • Someone is secretly making the rules for themselves (Power) If you figure out which one is the problem, you can fix it and have more fun building together.
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If you’re like most heart-centred camp leaders, you’re juggling people problems, broken systems, and a deep desire to do meaningful work. And in the middle of it all, you’re asked to lead.
To give credit where it's due, this is a synthesis of the way that Beth and I both think about camp leadership. Beth said to me that the world would be a better place if we just fixed everyone's self-esteem. And I've come to understand what a deeply wise statement that is. And I'm the one who thinks in systems.
Here’s a tool that helps cut through the noise.
Most persistent problems in organizations trace back to one or both of these:
The Three S’s Check-In is a quick, repeatable framework to get unstuck, without overthinking or blaming. Use it in 1:1 coaching, team retros, or self-reflection.
Before you dive in, ask:
Why it helps:
Sometimes, what looks like a “people problem” is really a bigger system issue.
Start by naming the tension.
Ask:
Keep the description tight. Two sentences max.
🔎 Step 2: Diagnose with the Three S’s
Look at the issue through each S:
Ask This:
🧠 Self-Esteem
“Is someone feeling unsure, unseen, or unsafe?”
Watch for: Silence, hesitation, over-compliance
🏗 Systems
“Is something unclear, inconsistent, or missing in the setup?”
Watch for: Rework, mixed signals, dropped balls
⚖ Power
“Is someone benefiting from how things are?”
Watch for: Avoidance, double standards, silence from leaders
🔄 All?
“Could it be a mix of both?”
Encourage leaders to pause and reflect. This is often where clarity hits.
🛠 Step 3: Make Small Shifts
Once you’ve named the root issue, ask:
Small shifts with big impact:
Define success together. (Blended)
🗣 Step 4: Communicate It Well
Lead change without blame.
Try:
This invites change without finger-pointing.
🔁 Step 5: Follow Up and Reflect
Next time, ask:
If things improved, keep going.
If not, revisit the 3S’s — problems evolve, and so should your approach.
If you hear… “They keep asking for clarity.” Check for… Systems Focus on… Clear roles, written steps
If you hear… “They shut down in meetings.” Check for… Self-Esteem or Structural Power Focus on… Trust and safety. Acknowledge ingrained organizational or societal structures such as white supremacy, hetero-normative behaviour, etc
If you hear… “They won’t speak up to the boss.” Check for… Structural Power Focus on… Hidden hierarchy or fear
If you hear… “We redo things over and over.” Check for… Systems Focus on… Ownership and handoff clarity
If you hear… “People seem defensive.” Check for… Self-Esteem or Structural Power Focus on… Build trust, name the unspoken
If you hear… “No one talks about the obvious.” Check for… Structural Power Focus on… Make space for truth-telling
These stick around because they benefit someone, and often go unspoken.
You don’t need to fix everything at once.
Just start with a small, kind shift.
When people feel safe and capable, when systems are clear, and when truth can flow freely, your team thrives.
****a note about AI use: I'm using it all of the time for about 95% of my communications and consulting work. AI helps me solve for my learning/writing disorder AND helps me respond to contribute more to making the job of camp director a little bit easier.
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